{"id":11384,"date":"2026-04-29T13:51:51","date_gmt":"2026-04-29T11:51:51","guid":{"rendered":"https:\/\/shams-alyaoum.com\/en\/?p=11384"},"modified":"2026-04-29T13:51:51","modified_gmt":"2026-04-29T11:51:51","slug":"dubai-records-the-worlds-lowest-electricity-customer-minutes-lost-at-just-49-seconds-per-year","status":"publish","type":"post","link":"https:\/\/shams-alyaoum.com\/en\/dubai-records-the-worlds-lowest-electricity-customer-minutes-lost-at-just-49-seconds-per-year\/","title":{"rendered":"Dubai records the world\u2019s lowest electricity customer minutes lost at just 49 seconds per year"},"content":{"rendered":"<ul>\n<li><b><span lang=\"en-AE\">DEWA sets a new world record for service continuity<\/span><\/b><\/li>\n<\/ul>\n<div class=\"content  content-justify \">\n<p><b><span lang=\"en-AE\">HE Saeed Mohammed Al Tayer, MD &amp; CEO of Dubai Electricity and Water Authority (DEWA)<\/span><\/b><span lang=\"en-AE\">, announced that DEWA has set a new world record for the lowest electricity customer minutes lost (CML), at just 0.82 minutes (about 49 seconds) per year. With this significant achievement, DEWA has surpassed its own previous world record of 0.94 minutes in 2024, representing an improvement of around 13%.<\/span><\/p>\n<p><span lang=\"en-AE\">\u201cWe work in line with the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to provide the best electricity and water infrastructure in the world. We utilise the latest technologies of the Fourth Industrial Revolution, particularly artificial intelligence, which we are fully integrating into DEWA\u2019s strategies and operations. The smart grid is a fundamental pillar of DEWA\u2019s strategy to deliver services according to the highest standards of availability, reliability and efficiency. This supports the Dubai 2040 Urban Master Plan and the Dubai Economic Agenda (D33), which seek to consolidate Dubai\u2019s position among the top three global cities,\u201d said\u00a0<b>Al Tayer<\/b>.<\/span><\/p>\n<p><b><span lang=\"en-AE\">Al Tayer<\/span><\/b><span lang=\"en-AE\">\u00a0explained that the Smart Grid, which DEWA is implementing with total investments of AED 7 billion up to 2035, provides advanced features that enhance the efficiency of energy transmission and distribution, reduce outages, minimise losses, improve electrical load management and enhance the happiness of customers and all stakeholders. One of the key programmes is the Automatic Smart Grid Restoration System, the first of its kind in the Middle East and North Africa. The system enables remote, round-the-clock control, management and monitoring without human intervention, through innovative centralised systems that automatically locate and isolate faults and restore service, accelerating power restoration and increasing reliability.<\/span><\/p>\n<p><span lang=\"en-AE\">DEWA reduced CML in Dubai from 6.88 minutes per year in 2012 to just 0.82 minutes in 2025, significantly lower than the average of approximately 15 minutes recorded by leading utility companies in the European Union. This underlines DEWA\u2019s global leadership in adopting innovation to deliver services according to the highest reliability standards.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>DEWA sets a new world record for service continuity HE Saeed Mohammed Al Tayer, MD &amp; CEO of Dubai Electricity and Water Authority (DEWA), announced that DEWA has set a new world record for the lowest electricity customer minutes lost (CML), at just 0.82 minutes (about 49 seconds) per year. With this significant achievement, DEWA &hellip;<\/p>\n","protected":false},"author":2,"featured_media":11385,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[9,1340,1310,1281],"class_list":["post-11384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-business","tag-energy","tag-general","tag-government"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dubai records the world\u2019s lowest electricity customer minutes lost at just 49 seconds per year - Magazine Shams Al Yaoum<\/title>\n<meta name=\"description\" content=\"DEWA sets a new world record for service continuity HE Saeed Mohammed Al Tayer, MD &amp; CEO of Dubai Electricity and Water Authority (DEWA), announced\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shams-alyaoum.com\/en\/dubai-records-the-worlds-lowest-electricity-customer-minutes-lost-at-just-49-seconds-per-year\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dubai records the world\u2019s lowest electricity customer minutes lost at just 49 seconds per year - Magazine Shams Al Yaoum\" \/>\n<meta property=\"og:description\" content=\"DEWA sets a new world record for service continuity HE Saeed Mohammed Al Tayer, MD &amp; 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