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Edit : maher badr<\/p>\n
Ericsson has launched Differentiated Support, a solution that integrates on-site agentic AI capabilities into operations. This offering is designed to help communications service providers (CSPs) improve service quality, operational efficiency, and create new revenue opportunities.
\nDifferentiated Support is part of Ericsson\u2019s Intelligent Support portfolio, which also includes Entry Support and Network Support. The portfolio provides CSPs with tools to advance digital transformation and optimize their support services.
\nAs network demands escalate, service providers require agile, modular, and future-proof solutions. Differentiated Support addresses this need with its modular design, enabling customers to pick and choose services tailored to their unique network needs.
\nDrazen Jarnjak, Vice President and Head of Service Area Networks, Business Area Networks, Ericsson, says: \u201cDifferentiated Support is a new standard for network evolution. With Agentic AI at the center of it, we give service providers the intelligence and flexibility to unlock new revenue and run smarter, more efficient operations.\u201d
\nEricsson\u2019s estimates indicate that Differentiated Support offers substantial benefits, such as reducing ticket creation effort by up to 80 percent \u2013 streamlining the process from hours to just minutes. It also speeds up incident resolution by as much as 70 percent, significantly minimizing the time the network remains in a faulty state. Furthermore, it shortens the time needed to identify security threats and breaches by up to 50 percent. Together, these improvements simplify operations and strengthen network resilience.
\nKey features and other benefits of Differentiated Support
\n\u2022 Agentic AI on-site: Innovative AI-driven troubleshooting and network optimization for superior service quality.
\n\u2022 Modular and Co-Creation: Flexible, pick-and-choose support services that adapt as CSPs\u2019 needs evolve.
\n\u2022 Supports differentiated connectivity and Open RAN. Future-ready for diverse deployment scenarios and security standards.
\n\u2022 Operational efficiency and growth enablement: Designed to improve capital utilization and support new revenue-generating business models for CSPs.<\/p>\n
Learn more about the Intelligent Support portfolio, including the Entry Support and Network Support offerings.
\nThe product announcement coincided with today\u2019s Ericsson\u2019s pre-Mobile World Congress (MWC) media and analysts briefing in London, where the company also launched AI-ready hardware and software solutions.
\nABOUT ERICSSON:
\nEricsson\u2019s high-performing networks provide connectivity for billions of people every day. For nearly 150 years, we\u2019ve been pioneers in creating technology for communication. We offer mobile communication and connectivity solutions for service providers and enterprises. Together with our customers and partners, we make the digital world of tomorrow a reality. www.ericsson.com<\/p>\n","protected":false},"excerpt":{"rendered":"
Edit : maher badr Ericsson has launched Differentiated Support, a solution that integrates on-site agentic AI capabilities into operations. This offering is designed to help communications service providers (CSPs) improve service quality, operational efficiency, and create new revenue opportunities. Differentiated Support is part of Ericsson\u2019s Intelligent Support portfolio, which also includes Entry Support and …<\/p>\n","protected":false},"author":2,"featured_media":11125,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[1633,1632],"class_list":["post-11124","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economy","tag-actionable-intelligence","tag-ericsson-unveils-differentiated-support-modular"],"yoast_head":"\n